Frequently Asked Questions
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Yes, we do. We’re pleased to offer complimentary standard shipping based on your order location:
- Australia: Free shipping on orders over AUD $100
- New Zealand: Free shipping on orders over AUD $150
- International: Free shipping on orders over AUD $200
For orders below these thresholds, a flat-rate shipping fee will apply.
Delivery times depend on your location and shipping method:
- Australia: Standard 2–8 business days | Express 1–4 business days
- New Zealand: Standard 6–12 business days | Express 2–5 business days
- International: Standard 10–20 business days | Express 4–8 business days
Please note, these timeframes are estimates and may vary due to customs clearance or peak shipping periods.
Yes. Express shipping is available at checkout for an additional fee:
- Australia: AUD $14.95
- New Zealand: AUD $29.95
- International: AUD $59.95
If your order is delayed, lost, or arrives damaged, please contact us immediately. We will work with our shipping partners to resolve the issue and ensure you are looked after.
Absolutely. Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your parcel every step of the way.
International orders may be subject to local duties, taxes, or customs fees upon arrival in your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.