Privacy policy

PureNeem (Trading name of Pure Prana Pty Ltd)
ABN: 40 671 834 665  |  ACN: 671 834 665
Address: 34 Skipton St, Kurunjang VIC 3337, Australia
Email: enquiries@pureneem.store
Phone: +61 417 694 126

We may collect personal information when you:

• Place an order or attempt to place an order
• Create an account (if available)
• Subscribe to emails/SMS
• Contact our customer care team
• Browse our Site (via cookies and similar technologies)

Personal information may include:

• Identifiers and contact details (name, email, phone number, shipping/billing address)
• Order details (items purchased, order number, delivery information)
• Payment information (processed securely by our payment providers — we do not store full card details)
• Technical and usage data (IP address, device/browser information, pages viewed, interactions)
• Marketing preferences (opt-ins/opt-outs, communication choices)

We use personal information to:

• Process and fulfill your orders (including shipping, delivery, and order updates)
• Communicate with you about your order, requests, returns, or customer support enquiries
• Operate, maintain, and improve our Site and customer experience
• Detect and prevent fraud, security incidents, or misuse of our services
• Send marketing communications (where you have opted in or where permitted by law)
• Measure and improve advertising performance (including conversion measurement)
• Comply with legal obligations and enforce our Terms

We use cookies, pixels, and similar technologies to help our Site function, understand how you use it, and improve your experience. These tools may:

• Remember items in your cart and support checkout
• Understand site traffic and performance
• Help deliver more relevant advertising and measure campaign results

You can manage cookies through your browser settings. Blocking some cookies may impact site functionality.

If you opt in, we may send you marketing messages via email or SMS. You can unsubscribe at any time using the link provided in emails, or by following opt-out instructions in SMS messages.

We may use trusted partners (such as Shopify, Google, and Meta) to help us deliver and measure advertising. This can involve sharing limited information (for example: email/phone in hashed form where supported, device identifiers, or event data) to measure conversions and improve ad relevance.

We do not sell your personal information. We may share information with trusted third parties only where necessary to operate our business, including:

• E-commerce platform: Shopify (storefront, checkout, order management)
• Payment processors: to process payments securely
• Shipping and logistics providers: to deliver your orders and provide tracking
• Analytics and advertising partners: to understand performance and improve marketing
• Service providers: IT, customer support, fraud prevention, and operational tools
• Legal and compliance: where required by law or to protect rights and safety

Your personal information may be processed outside Australia, including in countries where our service providers operate. We take reasonable steps to ensure your information is handled securely and in line with this policy.

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet is completely secure.

We retain personal information only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting obligations.

Depending on where you live, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Opt out of marketing communications
• Request deletion of certain information (subject to legal requirements)

To make a request, contact us using the details in the “Contact” section below.

Our Site is not intended for children under 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.

If you have questions, concerns, or requests about privacy, contact us at:
Email: enquiries@pureneem.store
Phone: +61 417 694 126
Address: 34 Skipton St, Kurunjang VIC 3337, Australia