Terms of service
Terms of Service
Last updated: [21/01/2026]
Welcome to PureNeem (“we”, “us”, “our”). PureNeem is a trading name of Pure Prana Pty Ltd.
By accessing or using our website pureneem.store (the “Site”), or purchasing products from us, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the Site.
1) Business Details
PureNeem (Trading name of Pure Prana Pty Ltd)
ABN: 40 671 834 665 | ACN: 671 834 665
Address: 34 Skipton St, Kurunjang VIC 3337, Australia
Email: enquiries@pureneem.store
Phone: +61 417 694 126
2) Eligibility
You must be at least 18 years old (or have permission from a parent/guardian) to place an order.
3) Products & Information
We aim to ensure product descriptions, ingredients, pricing, and images on the Site are accurate. However:
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Product packaging and appearance may vary from images shown.
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Information on the Site is provided for general purposes and is not medical advice.
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If you have sensitivities/allergies, please review ingredients and perform a patch test before use.
We reserve the right to correct errors and update product information at any time without notice.
4) Orders
Placing an Order
When you place an order, you’re making an offer to purchase. Orders are only confirmed once you receive an order confirmation email.
Our Right to Refuse or Cancel
We may refuse, cancel, or limit orders at our discretion, including where:
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An item is out of stock or discontinued
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Pricing or listing errors occur
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Fraud or unauthorised activity is suspected
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We cannot verify information provided
If we cancel after payment, we will refund you to the original payment method.
5) Pricing, Currency & Payment
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Prices are shown in AUD unless stated otherwise.
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Prices may change without notice.
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Payments are processed through secure payment providers. We do not store full payment card details.
If a pricing error occurs, we may cancel the order and refund you.
6) Shipping & Delivery
Shipping rates, free shipping thresholds, dispatch times, and estimated delivery windows are set out in our Shipping Policy. Delivery timeframes are estimates and can be affected by carrier delays, customs clearance, peak periods, and external events.
Risk & Title: Risk in the products passes to you once delivered to the address provided at checkout.
7) International Orders (Including USA)
For international orders:
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You may be charged duties, taxes, or customs fees by your local authorities. These are the customer’s responsibility.
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Customs delays are outside our control.
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Some products may not be permitted in all countries. You are responsible for checking your local import rules before ordering.
8) Returns, Refunds & Exchanges
Returns and refunds are governed by our Refunds & Returns Policy. In summary:
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We accept returns for items that arrive damaged, faulty, or incorrect.
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We do not accept change-of-mind returns (except where required by law).
Your rights under applicable consumer laws (including Australian Consumer Law) are not excluded.
9) Promotions, Discount Codes & Bundles
Promotional offers:
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May be time-limited and subject to conditions.
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Cannot be applied retrospectively unless stated.
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Bundle refunds may be adjusted to reflect bundled pricing (as outlined in our Refunds & Returns Policy).
10) Subscriptions, Email & SMS Marketing
If you opt in to marketing communications (email/SMS), you agree to receive promotional messages from us. You can unsubscribe anytime using the link provided or by following the opt-out instructions in the message. Message and data rates may apply depending on your carrier.
Your personal information is handled in accordance with our Privacy Policy.
11) Intellectual Property
All content on the Site (text, images, branding, logos, graphics) is owned by or licensed to Pure Neem / Pure Prana Pty Ltd and is protected by intellectual property laws.
You may not copy, reproduce, modify, distribute, or exploit any content without our written permission.
12) Acceptable Use
You agree not to:
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Use the Site for unlawful purposes
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Attempt to interfere with security or functionality
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Use bots/scrapers to extract data without permission
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Post or transmit malicious code
We may suspend or terminate access for violations.
13) Disclaimer
To the fullest extent permitted by law:
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The Site and its content are provided “as is” and “as available”.
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We do not guarantee uninterrupted access, error-free operation, or that the Site will be free of viruses (you should use your own protection).
Nothing in these Terms excludes consumer guarantees that cannot be excluded under law.
14) Limitation of Liability
To the fullest extent permitted by law, Pure Neem / Pure Prana Pty Ltd is not liable for indirect, consequential, or special losses (including loss of profits or business interruption).
Where liability cannot be excluded, our liability is limited (at our option) to:
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Replacing the product, repairing it, or refunding the purchase price, as permitted under applicable law.
15) Indemnity
You agree to indemnify us against claims, losses, and expenses arising from your misuse of the Site, breach of these Terms, or violation of any law.
16) Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted on the Site. Continued use of the Site means you accept the updated Terms.
17) Governing Law
These Terms are governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of Victoria, Australia.
International customers: You may also have rights under local consumer laws that apply to you. Nothing in these Terms is intended to exclude those rights where they cannot legally be excluded.
18) Contact
For questions or support, contact:
Email: enquiries@pureneem.store
Phone: +61 417 694 126
